Effective Date: June 22, 2026
Chicago Home Inspect LLC (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.chicagohomeinspector.com (the “Website”). By using our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Website.
1. Information We Collect
a. Personal Information. When you voluntarily provide it, we may collect:
- Name
- Email address
- Phone number
- Mailing address
- Property address (for inspection scheduling)
- Payment details (processed securely through Square; we do not store your full payment card information)
b. Non-Personal Information. We may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on the Website
- Referring website URLs
We collect this data through cookies and similar tracking technologies, including Google Analytics and Google Tag Manager.
2. How We Use Your Information
We use collected information to:
- Schedule, perform, and deliver home inspection services
- Respond to inquiries and customer service requests
- Process payments through Square
- Send service updates, inspection reports, and related communications
- Analyze and improve Website performance
- Comply with applicable legal obligations
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share it only in the following circumstances:
- Service Providers: Third-party vendors that help us operate our Website and business, including hosting providers, Google (Analytics and Tag Manager), and Square (payment processing). These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
- Legal Requirements: When required by law, court order, or government authority, or to protect the rights, safety, or property of Chicago Home Inspect LLC or others.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
- Referrals (with your consent): If you request a referral to a licensed contractor or trade professional related to your inspection findings, we may share your contact information with that professional only with your express permission.
4. SMS/Text Messaging
When you provide your mobile phone number, by calling or texting our publicly listed business phone number or by scheduling an inspection through our Website, we may send you service-related text messages, including automated messages, such as inspection scheduling and confirmations, appointment reminders, “on my way” notifications, inspection report delivery notices, and radon test result notifications. Message frequency varies based on service activity. We do not send marketing or promotional text messages. Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. You may opt out at any time by replying STOP. For assistance, reply HELP or call our office directly. Message and data rates may apply.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience. These may be used for:
- Analyzing website traffic (Google Analytics)
- Managing tracking and advertising tags (Google Tag Manager)
- Storing user preferences
- Measuring the effectiveness of our marketing
Google Analytics & Google Tags: Our Website uses Google Analytics and Google Tag Manager to help us understand how visitors interact with our site. Google may use this data in accordance with its own privacy policy, available at https://policies.google.com/privacy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.
You can also control or disable cookies through your browser settings. Note that disabling cookies may affect certain Website functionality. We honor “Do Not Track” signals where technically feasible.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (including tax and business recordkeeping requirements). When your information is no longer needed, we will securely delete or anonymize it.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
8. Your Rights & Choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Restrict or object to certain data processing activities
- Request a portable copy of your data
Illinois Residents: Under the Illinois Personal Information Protection Act (PIPA), you have the right to be notified if your personal information is compromised in a data breach. If you believe your rights have been violated, you may contact the Illinois Attorney General’s office.
California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the “sale” or “sharing” of your personal information. We do not sell your personal information.
Other State Residents: Residents of states with comprehensive privacy laws (including Colorado, Connecticut, Virginia, Utah, and Texas) may have similar rights. Contact us using the information below to exercise these rights.
To exercise any of your rights, contact us at info@chicagohomeinspector.com. We will respond to your request within 30 days.
9. Children’s Privacy
Our Website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will promptly delete it.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date. We encourage you to review this page periodically. Your continued use of the Website after any changes constitutes your acceptance of the updated Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@chicagohomeinspector.com
Address: 680 N Lake Shore Drive, Suite 110-2925, Chicago, IL 60611